Three improves customer service experience for the Deaf community

Three customers who are Deaf can now click on a link on the Three website to be connected to an online, fully qualified sign language interpreter. The interpreter will translate the conversation between the customer and the customer service advisor, helping them resolve any queries in real time.

Interpreters are available from Monday to Friday from 9am to 5pm. Outside of these times a video message call back option is available.

Steven Cocker, Head of Executive Office Operations at Three, said: “We want to deliver a quality experience for all our customers. Part of that means ensuring all our customers can contact us in the way that suits them best.

“This new service will mean we can help Deaf customers get the most out of our services and address any problems quickly and simply.”

The service has been launched with language interpreting agency, Sign Solutions. 

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Notes to Editors

For further information please contact:

Three Corporate PR team 

020 3725 2339 

  • About Three

Three is a communications company. We are focused on challenging the industry to make mobile better for everyone.

We want to give customers a quality mobile experience and address the industry issues that frustrate them.

We were the first UK network to introduce all you can eat data and offer 4G at no extra cost. We let customers roam abroad with their domestic bundle for no extra charge and calling 0800 numbers is free on all our new plans.

 We continue to look at ways of improving the experience we offer our customers.

Three carries 45% of the UK’s mobile data. Our 3G network covers 98% of the UK population.

We launched 4G in 2014. By the end of 2015 98% of the population will be able to access 4G through a combination of new sites and deploying new spectrum.

Three UK is a member of CK Hutchison Holdings which also has investments in mobile operations in Australia, Austria, Denmark, Hong Kong, Indonesia, Ireland, Italy, Macau, Sri Lanka, Sweden and Vietnam.

Three employs over 4,400 people across its offices in Maidenhead, Glasgow and Reading and its 345 retail stores.

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