Three UK completes phase one of B2B digital transformation

Three UK has completed the first phase of a multi-million pound investment in state-of-the-art business infrastructure and the creation of more than 100 jobs, as part of its plan to reshape the business connectivity market.

Working with a breadth of partners such as Amdocs, Docusign, Adobe, Tariffcom, and Astute, the new platform is the first phase of an improved omnichannel experience for customers across telesales, digital sales, indirect partners, and retail sales.

Starting from scratch the new IT infrastructure has been built to serve the needs of today’s market. This will create a best-in-class customer experience and a service model that is flexible and responsive to the changing demands of the business environment.

In addition, more than 100 positions have been created with a significant number of additional roles set to be added in 2022.

Mike Tomlinson, Managing Director of Business, Three UK: “This year the market response to Three Business has been amazing and we clearly have a significant role to play over the next 5 years and beyond.  To support our channel and customer experience we have completed phase one of our digital transformation providing a much improved modern, reliable business infrastructure. We now have an innovative, digital platform upon which our future propositions will be launched and we look forward to sharing more exciting news throughout 2022.”

The new ecosystem will launch in January for all new customers with a gradual migration of existing customers over the next 12 months.