Three UK statement on roaming

From 23 May 2022 customers who have taken out a new contract or upgraded with Three from 1 October 2021 will pay a charge of £2 per day when roaming within the EU and £5 a day when roaming outside the EU. Pay as you go customers and customers who have taken out a contract before 1 October 2021 are unaffected by these changes. Customers roaming in the Republic of Ireland are also unaffected.

We know that Go Roam has always been important to our customers and we had hoped to retain this benefit, but unfortunately there are now too many unknowns, which has made it commercially unviable for us to continue. This includes variations to the underlying cost of roaming, meaning we now have no visibility over the maximum amount it will cost us to provide a service for our customers to use their phone while abroad.

We want to keep our roaming pricing as simple and affordable for customers as possible, and we think a flat charge of £2 in the EU and £5 outside the EU reflects this. It also means only those who roam will pay for the service, rather than customers who stay in the UK also absorbing this cost.

We are investing billions of pounds in improving our network and infrastructure and already offer some of the most cost-effective deals on the market – implementing a separate roaming fee will enable us to continue to do this.