Three UK sees continued customer and mobile data growth

• Customer base and service revenue grows by 6%
• 42% of base using 4G
• Market leading data usage at 3.3GB per customer per month – growth of 60% in 2014

During 2014 Three continued to give its 8.4m customers more ways of enjoying their devices at home and abroad.

Three’s focus on providing a high quality, reliable mobile data experience saw average data usage per customer grow to 3.3GB per month from 2.0GB in December 2013.

With the continued expansion of Feel at Home, more than 1.3 million customers experienced roaming at no extra cost in 16 countries, including USA, France, Italy and Australia.

From 1^st April Three will extend its unique roaming offer to Spain and New Zealand, by which point approximately 65% of all of its customers’ overseas trips will be covered by Feel At Home. Over one third of new and upgrading customers now reference Feel At Home as a key reason to be with Three.

In the last year, average data usage per Feel At Home customer was roughly 30x greater than in non-Feel At Home countries, a clear demonstration of the significant added value Three customers enjoy.

More broadly, continued network enhancements and improvements to customer service resulted in Three being named the least complained about operator by Ofcom, having been the most complained about mobile network only two years ago.

Dave Dyson, Chief Executive, said: “By listening to our customers and focusing on their needs, our customers are happier than ever and their positive word of mouth is helping to attract more customers to Three.”

“We will continue to enhance our network and provide the plans and offers to help customers stay connected in more places both in the UK and overseas.”

Richard Woodward, Chief Financial Officer, said: “Our 2014 financial results demonstrate the successful execution of our strategy. New and existing customers are increasingly attracted to Three for our quality data network and offers like Feel At Home, which also means they are choosing to spend more and stay longer because of the value they receive.

“Our focus has been, and will continue to be, on giving our customers the best and fairest mobile experience available to support our financial growth.”

-ENDS-