Three UK sees continued customer and mobile data growth
- Customer base and service revenue grows by 6%
- 42% of base using 4G
- Market leading data usage at 3.3GB per customer per month – growth of 60% in 2014
During 2014 Three continued to give its 8.4m customers more ways of enjoying their devices at home and abroad.
Three’s focus on providing a high quality, reliable mobile data experience saw average data usage per customer grow to 3.3GB per month from 2.0GB in December 2013.
With the continued expansion of Feel at Home, more than 1.3 million customers experienced roaming at no extra cost in 16 countries, including USA, France, Italy and Australia.
From 1st April Three will extend its unique roaming offer to Spain and New Zealand, by which point approximately 65% of all of its customers’ overseas trips will be covered by Feel At Home. Over one third of new and upgrading customers now reference Feel At Home as a key reason to be with Three.
In the last year, average data usage per Feel At Home customer was roughly 30x greater than in non-Feel At Home countries, a clear demonstration of the significant added value Three customers enjoy.
More broadly, continued network enhancements and improvements to customer service resulted in Three being named the least complained about operator by Ofcom, having been the most complained about mobile network only two years ago.
Dave Dyson, Chief Executive, said: “By listening to our customers and focusing on their needs, our customers are happier than ever and their positive word of mouth is helping to attract more customers to Three.”
“We will continue to enhance our network and provide the plans and offers to help customers stay connected in more places both in the UK and overseas.”
Richard Woodward, Chief Financial Officer, said: “Our 2014 financial results demonstrate the successful execution of our strategy. New and existing customers are increasingly attracted to Three for our quality data network and offers like Feel At Home, which also means they are choosing to spend more and stay longer because of the value they receive.
“Our focus has been, and will continue to be, on giving our customers the best and fairest mobile experience available to support our financial growth.”
Notes to Editors
- Awards won in 2014
|Glassdoor 2015 Employees’ Choice Awards||Best Places to Work in the UK – 7th Place|
|TrustedReviews Awards 2014||Best Mobile Network|
|uSwitch Mobile Awards 2014||Best Pay Monthly Network|
|uSwitch Mobile Awards 2014||Best Perks and Freebies|
|uSwitch Mobile Awards 2014||Best High Street Retailer|
|uSwitch Mobile Awards 2014||Best Pay Monthly Value for Money|
|uSwitch Mobile Awards 2014||Best PAYG Value for Money|
|uSwitch Mobile Awards 2014||Best Network Innovation|
|OpenSignal UK State of the Market Report||Highest average 3G speed|
|OpenSignal UK State of the Market Report||Overall time spent on 3G/4G|
|YouGov||Rated UK’s Most Reliable Network|
|YouGov||Rated No.1 For iPhone|
|YouGov||Rated No.1 For Smartphone|
|YouGov||Rated No.1 For Mobile Broadband|
|Mobile Choice Awards 2014||Best In Store customer experience|
|Broadband Genie Roadtrip 2014||Overall Winner|
|Ofcom||Least Complained About Operator (Jan-March 2014)|
|RootMetrics||RootScore® Reports – Reliability|
|Name||Three Corporate PR Team|
|Phone||020 3725 2339|
Three is a communications company that strives to make mobile better for UK consumers. Three carries 45% of the UK’s mobile data and its 3G network covers 98% of the UK population.
Three was the first UK network to introduce all you can eat data and offer 4G at no extra cost. It lets customers roam abroad with their domestic bundle for no extra charge. Calling 0800 numbers is free on all new plans. In April 2015, Three will add Spain and New Zealand to its 16 Feel At Home destinations.
Three is rated the UK’s Most Reliable Network by YouGov. TrustedReview’s named Three its Best Mobile Network 2014. Three won six awards including Best Pay Monthly Mobile Network at the uSwitch Mobile Awards 2014.
Three employs over 4,400 people across its offices in Maidenhead, Glasgow and Reading and in its 347 retail stores.
For more information visit www.three.co.uk.