Three UK pledges to help keep the nation connected during lockdown
Three UK pledges to help keep the nation connected
Including the personal shopper experience without leaving the sofa
5 November 2020: Three UK is showcasing a range of enhanced customer support tools, to help keep new and existing customers connected as the UK fluctuates through regional and country-wide lockdowns.
As the UK’s Most Popular Network Provider*, Three pledges to help keep the nation connected during a year when staying in touch with family and friends has never been more important. Following the closure of non-essential shops in England today, and similar restrictions across Scotland, Wales and Northern Ireland, the connectivity brand has developed more innovative ways to meet customer needs from the comfort of their home.
Three Store Now** – the personal shopper experience without leaving the sofa
Three Store Now connects customers with dedicated store advisors for a one-on-one virtual personal shopper experience.
Going beyond the standard live chat service, it offers a unique way of answering questions on the perfect device or mobile tariff, by sharing videos and photos live from the shop floor, tailored to the individual’s needs. The advisors can now also check on a customer’s contract end date and help them with upgrades. So, whether it’s a comparison of the latest handsets or upgrading to the new iPhone, the Three Store Now team are on hand to help.
The service has new extended hours – with advisors available 9am-8pm Monday to Saturday and 9am-6pm on Sunday. Three has more than 450 dedicated Three Store Now advisors and more than 2,000 people are using this service each day. For more information visit www.three.co.uk/three-store-now
Three Live – for expert tips and device know-how
Hosted by expert presenters, anyone can ‘tune in’ online to ask a question or get bespoke tutorials on a wide range of topics from choosing a a new device, through to setting it up and getting to know the features. The presenters broadcast live, so once received, questions can be answered live on air.
Three Live is available Monday to Friday between 10am-7:30pm. For more information visit www.three.co.uk/three-live
Get a shiny new phone delivered to your door tomorrow
Customers can also order a shiny new phone with free next day delivery*** through the usual channels such as www.three.co.uk, and by calling 0800 033 8006.
My3 – for instant account access
If existing customers need support, they can get instant access to their account through the My3 app and online, where they can view bills and make changes. Our contact centres and live chat support are also available for those who need them.
For more information visit www.three.co.uk
Notes to Editors
*Most Popular Mobile Network and Best Network for Roaming, uSwitch Awards 2020 – https://www.uswitch.com/telecoms-awards/
**Three Store Now advisors have limited access to customer accounts or personal details. Customers are encouraged to use the My3 app/webpage for full account information.
***Subject to product availability. Next day delivery if you order before 4pm, and orders placed after 4pm will be delivered in 2 working days. Delivery is between 9am and 6pm on week days, but not on weekends or bank holidays.
Notes To Editors
Information about Three UK Retail Stores: Our stores in England and Wales are currently closed. Stores in Scotland and Northern Ireland are open and we expect Welsh stores to reopen next week.
Three launched in 2003 as the UK’s first 3G only network, laying its foundations as the network that was born to be different. Today Three is a connectivity company that connects people to people, people to things and things to things and has more than 10 million customers.
An average Three customer uses 3.5 times more mobile data than the industry average and its network today covers 99% of the UK population. It has the highest Net Promoter Score (NPS) of any of the mobile network operators at +12, alongside +24 for its Employee NPS.
Three also has the UK’s leading 5G spectrum holdings with more than the rest of the industry combined. Three is the only operator able to meet the International Telecoms Union (ITU) 2020 standard for full 5G services. It launched its first 5G home broadband service last August and is committed to delivering 5G mobile services in early 2020.
Three was voted the Best Network for Data at the Mobile Choice Consumer Awards, as well as Best Network for Roaming by uSwitch, and the Best High Street Retailer at the Mobile Industry Awards.
Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries. We employ more than 4,800 people across our offices in Maidenhead, Glasgow and Reading and our 326 retail stores.