Three reports continued growth in profit and innovation
The improved profit was driven by both growth in customer numbers and growth in data usage per customer. The average data usage per customer remained significantly higher than the industry average and stood at 2.6GB per customer per month in June compared to 1.8GB and 2.2GB in June 2013 and December 2013 respectively.Over the last six months Three has introduced a differentiated range of benefits to improve customer experience.
New contract handset and SIM-Only plans now include unlimited free 0800 numbers and a number of new tools to help people manage their spending to prevent bill shock.
In June, Three extended its industry leading roaming initiative to include France and four other new countries, increasing the number of countries to 16 where customers can use their UK allowance for data, calls and text at no extra cost while overseas. Other notable countries included are the US, Australia and Italy.
Finally, this week Three launched a new App called Three in Touch, which seamlessly enables customers to use their existing phone and phone number for calling and texting using Wi-Fi.
Dave Dyson, Chief Executive Officer, said: “We have delivered a huge amount in a short space of time and I am particularly proud of the positive improvements we have continued to make to our customers experience. We have recently won awards for our 3G and 4G network coverage and speed and our Three in Touch App extends our network to areas where conventional mobile phone networks cannot reach like in the London Underground.”
Richard Woodward, Chief Financial Officer, said: “We have achieved sustained and profitable growth while introducing new tools and plans to help make mobile better for customers. The steps we have taken over the last six months have helped us attract and retain engaged and profitable customers while maintaining an efficient cost structure.”
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Notes to Editors
For more information contact:
Lead Corporate and Financial Communications Manager
07449 139 034
|Name||Three Corporate PR Team|
|Phone||020 3725 2339|
Three is a communications company. We are focused on challenging the industry to make mobile better for everyone.
We want to give customers a quality mobile experience and address the industry issues that frustrate them.
We were the first UK network to introduce all-you-can-eat data and offer 4G at no extra cost. We let customers roam abroad with their domestic bundle for no extra charge and do not charge for calling 0800 numbers.
We continue to look at ways of improving the experience we offer our customers.
Three carries over 45% of the UK’s mobile data. Our 3G network covers 98% of the UK population.
We launched 4G in 2014 and plan to have 50 cities and 200 towns covered by 4G by December 2014. By the end of 2015 98% of the population will be able to access 4G through a combination of new sites and deploying new spectrum.
Three is a member of the HWL group of companies, with investments in mobile operations in Australia, Austria, Denmark, Hong Kong, Indonesia, Ireland, Italy, Macau, Sri Lanka, Sweden and Vietnam.
Three employs over 4,400 people across its offices in Maidenhead, Glasgow and Reading and its 345 retail stores.
For more information visit www.three.co.uk.