Three continues to lead mobile operators on complaints handling


Ofcom received only 3 complaints about Three per 100,000 customers in the last three months of 2015 – level with O2 and over three times lower than the industry average of 10 complaints per 100,000 customers.

This is the ninth quarter in a row in which Three has out-performed competitors and driven the fewest complaints to Ofcom of any mobile operator.

Dave Dyson, Chief Executive, said: “We are proud to be the joint leader on this important measure. Keeping our customers happy is important to me and when there are issues, our goal is to deal with them as quickly and effectively as possible.

“We will continue to work hard to ensure our customers get the best possible customer experience on Three.”

– ENDS –

Notes to Editors

For further information please contact:

Three Corporate PR team 

07454 959 715 

  • About Three

Three want to give customers a quality mobile experience and address the industry issues that frustrate them.

We were the first UK network to introduce all you can eat data and offer 4G at no extra cost. We let customers roam abroad with their domestic bundle for no extra charge and calling 0800 numbers is free on all our new plans.

We continue to look at ways of improving the experience we offer our customers.

Three carries 42% of the UK’s mobile data. Our 3G network covers 98% of the UK population.

Three UK is a member of CK Hutchison Holdings which also has investments in mobile operations in Australia, Austria, Denmark, Hong Kong, Indonesia, Ireland, Italy, Macau, Sri Lanka, Sweden and Vietnam.

Three employs over 4,400 people across its offices in Maidenhead, Glasgow and Reading and its 337 retail stores.

For more information visit

Get newsletter alerts

Add your email address to stay up to date with the Three Media Centre.