Leadership spotlight: Director of New Products, Propositions & Insights
In this series we hear from the Senior Leadership Team at Three about the latest activity across the company and a little about the people behind the projects.
- Name: Andy Foy
- Job title: Director of New Products, Propositions & Insights
- Function: Commercial
- Tenure: Nearly 4 years
Tell us a bit about your background
I graduated from Nottingham Trent University in 2000 with a degree in business studies and added a CIM marketing qualification as a post grad qualification. I have worked in the mobile industry for over 20 years and have enjoyed every minute of it. I feel fortunate to work in a great industry that has made such a positive impact on consumers’ everyday lives! No day is the same and I love the competitive nature of our market.
In a nutshell, describe your role and how you support Three’s objectives
My role serves two purposes. My fantastic team is the voice of the customer and we ensure they are present in every conversation, every day to help us develop new products and propositions to meet our customers’ ever-changing needs.
As part of the commercial leadership team my role is there to help the Three consumer business grow, looking to increase our market share, our brand health, our customer NPS and ultimately out-perform our competitors by delivering against our commercial strategy.
Can you tell us what the rest of 2021 holds for your team?
We have a number of exciting things on our consumer roadmap. I can’t say too much at this stage but I fully expect to have something very exciting for our Three customers in market very soon! We have been working very closely with our customers and internal teams over the past few months – I will have positive news to share in just a few more weeks from now, so watch this space!
Sunday 10th marked World Mental Health Day. What does this mean to you in your role?
For myself and my team, our days are always busy and very hectic as we take on some of the big challenges. I am always very conscious of ensuring we have the environment in the team to take time out each day away from the job. Holidays are personally important to me – to take a complete break from work and are also a good time for me to reflect more broadly on life and recharge. On a day-to-day basis lunch breaks, coffee breaks, fresh air, walking the dog and talking openly and regularly to people are all ways I take a quick recharge and reflect on what is happening around me.