Day in the Life – James Docherty

Vital Stats

• Job title: Senior Sales Manager
• Function: Business
• Tenure : 11 years

Tell us a little about yourself?

I live on the southside of Glasgow and, outside of work, my time is split between sports and socialising. I’ll admit to being very competitive (I do work in sales).  I’m a team captain at my local tennis club and organize competitive matches against other tennis clubs across the west of Scotland. Due to the limited number of dry days in Glasgow, and limited indoor courts at my club, I also play squash regularly. I do love the fact that our Glasgow office has a table tennis table – it’s definitely one reason to stay late at work!

I also love football, although it is definitely a spectator sport these days.

When I’m not playing sport, I’m likely be at a gig. Whether it’s music or comedy, I love a live event and I’m always looking to fill my time with experiences and memories.

Before joining Three, I studied Quantity Surveying at Glasgow Caledonian University and was fortunate enough to be based at Glasgow’s Riverside Museum when I finished University.

I took a year out to go travelling in Canada and ended up working as a Sales Manager for a marketing firm in Ontario. I found this far more enjoyable than number crunching as a Quantity Surveyor and have never looked back since.

In a nutshell, describe your role and how you support our business objectives?

I’ve just started my latest role as Senior Sales Manager for Business Telesales on 1 May and my main objective is to support the growth of Three Business through customer acquisition and retention. In order to deliver this, we focus on providing businesses with exceptional customer experience and support them with propositions that truly make a difference to how their business operates.

In my role, I work very closely with numerous stakeholders to deliver value for our customers and maximise on potential opportunities to drive growth within the business area.

What has been your career highlight?

Moving to Three Business in 2021 and being part of this growth journey has been my career highlight to date. It’s been so rewarding to see our growth over this period. The growth in our customer base has been outstanding and our own internal growth has been critical in delivering this.

It’s genuinely inspiring to see how much Three Business has grown since I joined in 2021 and also the collaboration that goes into making these successes possible.

I’m really proud of the work that’s been done within Telesales. Our contribution to the overall growth of Three Business is something that drives my motivation and makes me continuously look at ways we can deliver further success and improve on current performance.

How have you supported your personal wellbeing during the past couple of years?

I feel that exercise and socialising are absolutely critical to my personal wellbeing and positive mindset. I’m sure the majority of people will empathise with the challenges of lockdown and I believe spending time with loved ones has been paramount to keeping a positive mindset over the past couple of years.

My friends tend to joke that I’m always busy, and I feel that this is a key part of supporting my own wellbeing. I find that being active is the best way for me to release any stress. Also, a competitive sport very much so keeps me going.

When you were a child, what job did you see yourself doing?

Funnily enough, I wanted to be a Quantity Surveyor. My dad was the biggest inspiration in my life whilst growing up. He had studied surveying before building a very successful career in the construction industry and balancing this with raising 8 kids, alongside my wonderful mother.

After going through University and starting out as a Quantity Surveyor, I realised it wasn’t for me and I decided to stick by the advice my dad gave me – “always do what makes you happy”. I truly believe that life is too short to devote time to something you aren’t passionate about. Find something you like, and life is far more enjoyable

Give us a fun fact

Last year I took part in the Samarathon to raise money and awareness for a great charity. I committed to walking 262 miles (10 marathons) over the month. I definitely underestimated my initial commitment as it took just over 66 hours to complete all 262 miles.  Most importantly, I raised £500 for the Samaritans which translates to 95 calls answered to support people that need it most, so all the pain and hard yards were definitely worth it!