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Corporate and social responsibility

Phones are good.

At Three, we believe phones are good. They just make life better. Easier. And more fun.

But we all need to find a balance that works for us.

Our mission is to help our customers use their phones to live their best lives.

And we’re dedicated to running our business responsibly.

From respecting human rights and upholding ethical standards to using innovation to make things better for our people, customers and communities.

For our customers.

We offer you the best network for data and we give you more ways to enjoy it through Go Roam, Go Binge and more.

We make our network, website and services open and accessible for you, as well as providing you with guidance on how your children can access the benefits of the online world safely. We also offer free Discovery courses in all of our stores so you can gain some more hands on support and explore more ways to enjoy your time online.

For our people.

We provide our people with opportunities to develop their skills and create successful careers with us, as we continue to grow together.

Our people are encouraged to have a voice and share their ideas for how we can improve as a business. They help to shape and develop our approach with the feedback that they give us through our Listening Posts, Employee Forum and in our Sense Check Surveys.

We recognise and reward our people based on our Three behaviours, which help us all to go the extra mile for our customers and each other.

Wellness and looking after our people is something that we are passionate about. It’s about supporting our people’s whole selves. Creating the opportunities and space for them to look after their physical, emotional and mental wellbeing and supporting them to do this. From ‘Wellness Wednesdays’, that encourage our people to spend 2 hours doing something for their wellbeing, to our ‘Your cause, your way’ offer which helps them support the causes they love.

For our communities.

Through our free Discovery sessions in our in all of our stores, we’re helping our communities to make the most of the online world.

As a member of the Cyberbullying taskforce and Internet Matters, we’re working together with leading NGOs, independent advisors and other tech companies to support our customers with resources to help them keep the focus on fun when they’re online.

While many of us cannot imagine a world without internet access, there are still millions of adults in the UK who still don’t have smartphones. Through Reconnected we’re working with some incredible charities to giving these people in need a free second-hand smartphone and 3 months of free network use.

For our environment.

In a world where climate change is no longer just a threat, we can contribute to protecting our environment by managing our own footprint, as well as supporting our customers and suppliers to live more sustainably.

Similar to most businesses, we continue to reduce our carbon footprint through making changes to the way we operate. From the basic approach of encouraging recycling and waste reduction in the places we work, through to using renewable energy and making refurbishments to improve the efficiency of our buildings and data centres.

We were the first to share the infrastructure that supports our network with another mobile operator, through a 50:50 joint venture MBNL. Our approach enables us to minimise our environmental impact by limiting the energy, equipment and number of sites that we need to provide great coverage and reliability for our customers throughout the UK.

Beyond SIM only plans, paperless billing and device recycling, we wanted to find more opportunities for our customers and suppliers to make more sustainable choices with us. 44% of mobiles end up forgotten in drawers, causing increasing e-waste and creating a loss of valuable rare earths. Through Reconnected, we’ve come up with a way to do something amazing with all those old phones.

To find out more contact our CSR Team:

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