Three continues to lead mobile operators on complaints handling

Three has driven the fewest complaints about a mobile operator to Ofcom for the ninth quarter in a row.

 

Ofcom received only 3 complaints about Three per 100,000 customers in the last three months of 2015 – level with O2 and over three times lower than the industry average of 10 complaints per 100,000 customers.

 

This is the ninth quarter in a row in which Three has out-performed competitors and driven the fewest complaints to Ofcom of any mobile operator.

 

Dave Dyson, Chief Executive, said: “We are proud to be the joint leader on this important measure. Keeping our customers happy is important to me and when there are issues, our goal is to deal with them as quickly and effectively as possible.

 

“We will continue to work hard to ensure our customers get the best possible customer experience on Three.”

 

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