Skip to main content

Three says au revoir to roaming charges in time for summer

05 June 2014

Mobile network tackles “the great roaming rip-off” head-on

  • Three customers visiting France, Switzerland, Israel, Finland and Norway will now be able to use the internet, text and call home without incurring nasty roaming charges
  • The service, called Feel at Home, lets you browse the internet, call and text home and tweet and chat until your heart’s content without paying a penny more
  • The five new countries join the 11 destinations where Feel at Home is currently available, including the USA, Australia and Italy


A weekend in Paris, a family drive through the Pyrenees, a wine tour in Bordeaux or a sun drenched stay in St Tropez. From 1 July these popular French holiday choices will all have one thing in common – Three customers will be able to roam as part of their normal allowance for no extra cost.

The 17.1m* Brits crossing the English Channel to the holiday hot-spot this year need not fear a dreaded roaming bill on their return, as Feel At Home allows them to use their phone or tablet in a range of great destinations as they would at home.

Whether it’s calling friends or family, bragging from the beach via social media or Skyping loved ones at home, the opportunities are now endless with the help of Three.

Dave Dyson, Chief Executive at Three, said: “Roaming charges are a rip-off and Three is tackling the issue head-on. We haven’t just reduced charges; we’ve now scrapped them in 16 destinations, making it fairer, easier and more enjoyable to use your phone abroad.

The addition of five more countries, including France, to Feel At Home is another big step and one that marks our determination to eliminate roaming rates full-stop.

I want customers to stay connected when they’re overseas without the fear of a nasty bill when they return.”

These 5 new destinations will join the US, Indonesia, Sri Lanka and Macau, Australia, Italy, Austria, Hong Kong, Sweden, Denmark and Republic of Ireland, where the service has been available since 2013.

It couldn’t be simpler. Feel At Home will automatically activate as soon as you touchdown in one of the 16 great places to visit. As soon as you arrive, your phone picks up a local network and you can then chat to family and text your friends back home, post status updates and share holiday snaps whenever you like. If you go out of bundle, you will still benefit from reduced roaming rates – a no brainer for the modern traveller.

Customers on pay monthly, Pay-As-You-Go, SIM-only and mobile broadband have the freedom to use Feel At Home within the limits of their current Three price plan allowance, as long as international roaming is activated. Calls and texts to non-UK numbers will be charged at standard roaming rates. Tethering is not included. Pay-As-You-Go customers will require an add on.

-Ends-

Notes to editors.

* An estimated 17.1m* Brits will be crossing the English Channel to France for a holiday this year

1 http://www.bbc.co.uk/news/magazine-23433149

2 https://www.gov.uk/foreign-travel-advice/france

To find out more about Feel at Home, please go to http://www.three.co.uk/Discover/Phones/Feel_At_Home

Contact information.

Three Consumer PR Team
Name
Three Consumer PR Team
Job Title
Division
Phone
020 7234 9150
Fax
Mobile
Email
three@cowpr.com

About Three

Three is a communications company. We are focused on challenging the industry to make mobile better for everyone.

We want to give customers a quality mobile experience and address the industry issues that frustrate them. 

We were the first UK network to introduce all-you-can-eat data and offer 4G at no extra cost. We let customers roam abroad with their domestic bundle for no extra charge and do not charge for calling 0800 numbers.

We continue to look at ways of improving the experience we offer our customers.

Three carries over 45% of the UK’s mobile data. Our 3G network covers 98% of the UK population.

We launched 4G in 2014 and plan to have 50 cities and 200 towns covered by 4G by December 2014. By the end of 2015 98% of the population will be able to access 4G through a combination of new sites and deploying new spectrum.

Three is a member of the HWL group of companies, with investments in mobile operations in Australia, Austria, Denmark, Hong Kong, Indonesia, Ireland, Italy, Macau, Sri Lanka, Sweden and Vietnam.

Three employs over 4,400 people across its offices in Maidenhead, Glasgow and Reading and its 345 retail stores.

For more information visit www.three.co.uk.